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TERMS & CONDITIONS

Last Updated: 1 May 2023

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Ennismore Holdings Limited is a private limited company, registered with Companies House in the United Kingdom under company number 13348771 (VAT number: 419036212), whose registered office is located at 20 Old Bailey, C/O Withers Llp, London, EC4M 7AN, England (“Ennismore“). 

For the purposes of this policy, Ennismore includes its affiliates.

Ennismore operates this website mondrianhotels.com (the “Site“).

By accessing this Site, the user accepts the following terms and conditions of use (the “Terms of Use“).


EDITOR’S INFORMATION

This Site is edited by Ennismore Lifestyle Group Limited.

HOST INFORMATION

This Site is hosted by Ennismore Lifestyle Group Limited.

 

ACCESS TO THE SITE

Ennismore permits access to the Site to you on a temporary basis.

Ennismore reserves the right to withdraw your access to the Site without notice.

Ennismore will not be liable if for any reason the Site and content is unavailable at any time or for any period.

From time to time, Ennismore may restrict access to some parts of the Site, or the entire Site.

Ennismore does not guarantee that the Site will be secure or free from bugs or viruses. You should use your own virus protection software.

Your right to access and use the Site will be terminated immediately if you breach any of these Terms.


DATA PROTECTION

For more information on how Ennismore handles your personal data please see Ennismore Privacy Policy.


COPYRIGHT

The Site’s presentation and each element, including the domain name, trademarks, logos, brand names, drawings, illustrations, photographs, texts, graphics and other files found on this Site, are protected by intellectual property laws and belong to Ennismore or have been authorised for the use of Ennismore.

No element found on the Site may be copied, reproduced, modified, reissued, loaded, altered, transmitted or distributed in any way whatsoever or in any form whatsoever, either partially or fully, without the prior written authorisation of Ennismore, except in the case of strictly personal, private and non-commercial use, without changing the current elements on the Site.

The following must accompany all full or partial copies of the Site’s content:

“Copyright Ennismore Holdings Limited. The photographs used on mondrianhotels.com are non-binding.“

Any other use of the content of the Site without express authorisation would be considered an infringement of Ennismore’s intellectual property rights.


ENNISMORE’S RIGHTS AS THE PRODUCER OF A DATABASE

All clients, customers, prospects and partners have the non-exclusive, untransferable and inalienable personal right to view the information found on the Site for their own needs.


They may extract and/or reuse part of this Site’s content for personal viewing purposes, as long as this extraction and/or reuse does not concern a substantial (either in terms of quality or quantity) portion of the Site’s content. Moreover, it is prohibited to extract and/or reuse any of this Site’s content repeatedly, even if the content is not substantial.


Any full or partial reproduction of the Site for other means is strictly prohibited by intellectual property law. It is also prohibited to communicate to the public all or part of the Site’s content, in any form and to any audience whatsoever.

In particular, it is strictly prohibited to use this Site’s content for commercial purposes.


RESPONSIBILITY

All of the information accessible through this Site is provided “as is” for general information only. Ennismore gives no explicit or implicit guarantees and assumes no responsibility for the use of this information.

The user has sole responsibility for the use of this information.

Ennismore reserves the right to edit this information at any time, in particular through updates to the Site.

The user undertakes not to transmit any information on this Site that would involve civil or legal liability and, in this respect, undertakes not to divulge any information that is illegal, libellous or against public order through this Site.

Ennismore does everything within its means to provide its users with the available information and/or tools that have been verified, but it cannot be held responsible for any errors, for a lack of available information and/or for the presence of viruses on the Site.

Sites that are external to Ennismore group with hyperlinks to this Site are not subject to the control of Ennismore, which, as a consequence, declines all responsibility for their content. The user assumes full responsibility for use of these Sites.


COOKIES

For more information on the Ennismore Cookie Policy, please see here.


HYPERLINKS

The creation of hyperlinks to the Site requires the prior written consent of Ennismore.


CHANGES TO THE SITE AND THESE TERMS

Ennismore may update and change the Site from time to time to reflect changes to the services, users’ needs, changes in the law, regulatory requirements and our business priorities, which may also require changes to these Terms.

Every time you wish to use this Site, please check these Terms to ensure you understand the terms that apply at that time.


EMAIL

For any comments on how the Site works, please write to legal@ennismore.com.


PLEASE NOTE

Any messages sent through the Internet Site are subject to interception and cannot be guaranteed as confidential until they reach us.


PHOTO CREDITS

For more information on the photographs used on the site, please see the following:

  • Mondrian BordeauxLes Carmes: Gaëlle Le Boulicaut


TRANSPARENCY IN COVERAGE

The below links lead to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.

The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.


APPLICABLE LAW

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

The choice of governing law shall not restrict you of any protections you are granted by law in the country you are from.


DISPUTE RESOLUTION

After having appealed to Customer Service or the Establishment to try to resolve the dispute amicably, and in the event of a negative answer or the absence of an answer within sixty (60) days from the referral, the Customer can contact the Mediator for Tourism and Travel – BP 80303 – 75823 Paris Cedex 17 for the Ennismore group subsidiary and managed hotels and for the Ennismore franchised hotels that have decided to resort to the Mediator for Tourism and Travel.

Ennismore also informs the Customer of the existence of a European Online Dispute Resolution (“ODR“) Platform to which the Customer may resort. The Customer may access it at the following link: http://ec.europa.eu/consumers/odr/.


ADDITIONAL DISCLOSURES FOR RESIDENTS OF THE UNITED STATES

The Site leads to machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily. https://www.cigna.com/legal/compliance/machine-readable-files.

TERMS & CONDITIONS

Last Updated: 1st May 2023

​

Ennismore Holdings Limited is a private limited company, registered with Companies House in the United Kingdom under company number 13348771 (VAT Number: 138 9604 82), whose registered office is located at:

20 Old Bailey, C/O Withers LLP, London, EC4M 7AN, England (“Ennismore”).

For the purposes of this policy, Ennismore includes its affiliates. Ennismore operates the website ennismore.com (the “Site”), which allows the reservation of rooms and complementary services in hotels or other types of accommodation operated under the “Ennismore” brand (the “Establishments”).

Please note: Messages sent through the Site may be intercepted and cannot be guaranteed as confidential until they reach us.

01. Preamble

These general terms and conditions (the “Terms”) define how Ennismore allows its customers (the “Customer(s)”) to use its services, particularly reservation services on the Site (collectively, the “Services”).

Before making any reservations, Customers must:

  • Confirm they are acting for personal purposes and not for commercial activities;

  • Be at least 18 years old and legally capable of accepting these Terms.

Customers are encouraged to save or print these Terms for reference and must also review each Establishment's specific terms.

Ennismore may modify these Terms at any time. The latest version will always be available on the Site. Customers are only bound by the Terms in effect at the time of reservation.

Customers are responsible for securing their own access to the Site.

02. Description of the Services

2.1 Services Offered:

  • Accommodation Services

  • F&B (Food & Beverage) Services

  • Complementary Services

These are jointly referred to as “Ennismore Services.”

2.2 Accommodation Services

Key details (e.g., availability, prices, policies) are shown during the reservation process. Each Establishment may have Special Conditions, such as:

  • Check-in/check-out times

  • Cancellation policies

  • ID checks and police forms where required

2.3 F&B Services

Availability, hours, and conditions are outlined during the reservation process and vary by Establishment.

2.4 Complementary Services

These include services such as breakfast, spa treatments, or travel benefits, potentially forming a “tourist package” under EU law.

2.5 Partner Services

Ennismore partners with third-party websites (e.g., ACCOR S.A.) for service reservations.

Reservations made through Partner websites are between the Customer and the Partner, and subject to their terms.

03. Reservation Process

Steps for booking via the Site:

  1. Input search criteria

  2. Select services and Establishment

  3. View details, options, total price, and Special Conditions

  4. Enter personal information or log in

  5. Confirm rate, payment details, and accept Terms

  6. Reservation confirmed by Ennismore/Establishment

  7. Receive confirmation email

Reservations for more than 7 rooms are subject to group booking terms.

04. Price and Payment

4.1 Price

  • Prices shown include taxes and are per room.

  • Prices may vary based on demand, dates, seasonality, and other factors.

  • Tourist tax may be payable at the Establishment unless prepaid.

  • Currency conversions shown are indicative only.

4.2 Payment

  • Payment can be via card, wallet, or third-party processors (e.g., Adyen, Stripe).

  • The card must be valid during the stay.

  • Payment issues must be resolved directly with banks or service providers.

4.3 Prepayment

  • Amount is debited at booking time.

  • A confirmation email will be sent.

  • Delayed payments may result in booking cancellation.

4.4 Credit Card Guarantee

  • Card info is used as a guarantee; no charge is made unless there is a no-show.

4.5 Pre-Authorisation

  • Establishments may request a card pre-authorisation on arrival.

  • This is a temporary hold, not an immediate charge.

  • Releases typically take 1–7 business days.

4.6 No Show

  • Entire reservation may be cancelled if the Customer does not arrive.

  • Charges may apply depending on booking terms.

4.7 Best Price Guarantee

Available at certain Ennismore brands (e.g., SO/, Mama Shelter) with terms available on the Site.

05. Cancellation or Modification

  • No right of withdrawal applies to accommodation booked for a specific date.

  • Prepaid bookings cannot be refunded or modified.

  • Refunds depend on Special Conditions.

  • Rooms must be vacated by the specified time (usually 12 noon) or extra charges may apply.

06. Customer Obligations

Customers must:

  • Provide accurate personal and payment information

  • Use the Site and services lawfully

  • Follow Establishment rules, including:

    • No disruptive behavior

    • No outside food/drinks unless permitted

    • Smoking restrictions

    • Respect for public order

Customers are responsible for all damages and costs arising from violations.

07. Ennismore’s Obligations

  • Ennismore provides access and services with due care.

  • Not responsible for internet failures or third-party sites.

  • Each Establishment is independently operated and liable for its services.

  • Complaints should be addressed to the Establishment directly.

08. Force Majeure and Relocation

Neither party is liable for non-performance due to a Force Majeure Event, such as:

  • Natural disasters

  • War or terrorism

  • Epidemics or pandemics

  • Government restrictions

In such cases, the Customer may be relocated to a similar Establishment, with reasonable expenses covered.

09. Contact & Complaints

Customer Service:

  • Online: help.accor.com

  • Mail:
    Customer Service for Reservations
    2 Rue de la Mare Neuve
    91021 Evry – FRANCE

Complaints should be submitted within 8 days after service completion.

10. Privacy and Data Protection

Personal data is handled per the Ennismore Group Privacy Policy.

Data may be shared with service providers and transferred outside the UK/EU under certain safeguards.

Customers have rights regarding their data under applicable regulations.

11. Miscellaneous

  • Electronic acceptance forms a binding contract.

  • English version prevails in case of translation discrepancies.

  • Ennismore may assign these Terms without consent.

  • Customers may not transfer these Terms without written consent.

12. Governing Law

These Terms are governed by the laws of England and Wales. Customers retain any consumer protections available in their own country of residence.

13. Dispute Resolution

Unresolved issues can be submitted to:

The Mediator for Tourism and Travel – mtv.travel
Or through the EU ODR Platform – ec.europa.eu/consumers/odr

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